Terms of Service

These Terms of Service (“Terms”) apply to Hightail Scoopers LLC (“Hightail,” “we,” “us,” “our”) and your use of our services and website. By booking service, creating an account, or using our services, you agree to these Terms and our Privacy Policy.

1) Our Services

Hightail provides pet waste cleanup services for residential properties in Florida (Bay County and surrounding areas). We remove dog waste from the agreed service area and dispose of it based on your account instructions.

What’s included

• Dog waste cleanup in your selected service area
• Patios, decks, and driveways are included if they’re part of the accessible service area

What’s not included (or may be limited)

• Hazardous materials (needles, broken glass, chemicals, etc.)
• Wildlife waste or cat litter
• Areas with standing water, unsafe conditions, or restricted access
• Overgrown yards or blocked areas where waste can’t be reasonably located
• Liquid waste/diarrhea (we’ll do our best, but we can’t guarantee full removal)

If we believe something is unsafe, we may skip that portion of the yard or reschedule service.

2) Service Area

Our default service area is the backyard.

If you want us to scoop additional areas (front yard, side yard, dog run, etc.), you’ll need to specify that in your account notes/instructions (in your customer portal or by contacting us). Additional areas may cost extra depending on size, access, and conditions.

3) Access, Pets, and Yard Safety

You do not need to be home during service.

To complete service, we need safe and reasonable access to the service area:

• Gates should be unlocked (or access instructions provided)
• The service area should be reasonably safe for our technician to enter and work

Dogs

• Friendly dogs are usually fine.
• If your dog is not safe around strangers, you agree to secure your dog so we can safely complete service.

If we can’t safely access the yard or complete service for any reason (locked gate, unsafe pet, hazards, etc.), we may reschedule. If service is delayed, the next cleanup may require additional time due to accumulated waste.

4) Scheduling and Arrival Times

We can’t guarantee a specific arrival time on your service day. Routes are optimized for efficiency and may vary. Service may occur anytime during our operating route hours.

We may send notifications (for example, a text message) when we’re on the way or when service is complete.

We aim to keep your service on the same day each week, but service days may change due to routing, staffing, weather, holidays, or other operational needs.

5) Weather, Holidays, and Disruptions

Florida weather happens. If conditions make service unsafe or impractical (lightning, storms, flooding, emergencies, etc.), we may delay service and reschedule.

If your service falls on a holiday, we may adjust the schedule and complete service on a different day or on the next service cycle. Any changes will be communicated when possible.

6) Disposal of Waste

By default, we will place bagged waste in the location/bin you specify in your account instructions.

If you do not provide disposal instructions, we will use a reasonable default—typically the most obvious and accessible trash bin on the property.

7) Billing and Payments

Monthly billing

Recurring service is billed monthly, upfront, on the 1st of the month, before services are provided.

By enrolling in recurring service, you authorize Hightail to charge the payment method on file on the 1st of each month (and any prorated amount for your first month, if applicable).

First month

Your first month may be prorated depending on your start date.

Payment method (card on file)

A valid payment method must be on file before your first cleanup. If a payment method is not on file when we arrive for your first service, we may attempt to contact you and may reschedule service.

Failed payments

If a payment fails (card declined, expired, etc.), service may be paused until payment is successfully processed.

8) Pausing and Rescheduling

You may request to pause or reschedule service. Details and steps may be provided in your customer portal and/or our Help Center.

Operationally:

• Pauses/reschedules may affect your service timing and yard conditions.
• If a yard requires significantly more work after a pause, an initial cleanup or additional charge may be required before returning to standard recurring service.

9) Cancellations

To avoid being billed for a new month, you must cancel before the start of the next billing month (before the 1st). Cancellation requests can be made through the portal or by contacting us.

10) Satisfaction Guarantee (Missed Spots)

We aim to get it all—but we’re human, and occasionally we may miss a small amount.

If we miss something:

• Let us know the same day as your cleanup
• If possible, provide a photo and the exact location

If reported the same day, we’ll come back and clean it up at no charge.

11) Photos (Proof of Service + Marketing)

Proof of service

We may take service photos (for example, a closed gate photo or completion photo) for documentation, quality control, and customer records.

Marketing photos + pet names (opt-out)

Unless you opt out, we may capture and use photos/videos of your yard, our work, and your pets for marketing purposes, and we may reference your pet’s name.

We will not intentionally share sensitive personal details like your full name, exact address, entry codes, or other private access information in marketing.

You can opt out at any time by contacting us, and we’ll note your account.

12) Right to Refuse or Discontinue Service

We want to provide great service, but we may be unable to provide service in some situations. We may refuse, skip, suspend, or discontinue service when necessary, including for safety, access, hazards, or inappropriate behavior toward our staff.

If this happens, we’ll communicate next steps.

13) Liability and Responsibility

We are not responsible for:

• Pre-existing property issues or damage
• Hidden hazards or unsafe conditions in the service area
• Indirect or consequential damages (for example, missed opportunities, loss of use, or similar)

Customers are responsible for maintaining a reasonably safe service area and providing accurate access and service instructions.

14) Changes to These Terms and Pricing

We may update these Terms or our pricing from time to time. When practical, we’ll provide notice. Continued use of service after an update means you accept the updated Terms.

15) Contact Us First (Disputes)

If something doesn’t feel right, please contact us first so we can make it right. Most issues are easy to resolve quickly with a message.

16) Governing Law

These Terms are governed by the laws of the State of Florida.

17) Contact

Hightail Scoopers LLC

Email: hello@hightailscoopers.com

Phone: [PHONE]