Privacy Policy

Effective Date: January 27th, 2026

Protecting your private information is our priority. This Privacy Policy applies to hightailscoopers.com and Hightail Scoopers LLC (“Hightail,” “we,” “us,” “our”) and explains how we collect, use, and share information.

By using our website or services, you consent to the practices described in this Privacy Policy.

1) Iformation We Collect

We may collect personally identifiable information you provide to us, such as:

• First and last name
• Mailing and physical address
• Email address
• Phone number
• Information about your home needed to perform service (for example: gate access, areas to be cleaned, disposal instructions)
• Information about your pets (for example: pet names and birthdays)

Payments

If you purchase Hightail services, we collect payment-related information needed to complete the transaction. Payment processing is handled through third-party payment providers (for example, Stripe or other processors we use). We do not store full payment card details on our own servers unless explicitly stated.

Photos and Media

We may collect photos and/or video related to service, including:

• Proof-of-service photos (for example, a closed gate photo or completion photo)
• Photos/videos of your yard, our work, and your pets

These may be used for documentation, quality control, training, and customer support.

Automatically Collected Information

We may automatically collect information about your device and browsing activity, such as:

• IP address
• Browser type
• Domain names
• Access times
• Referring website addresses
• Pages visited on our site

This helps us operate the site, improve performance, and understand usage.

2) How We Use Your Information

We may use your information to:

• Provide and manage services you request
• Communicate with you about your service, account, scheduling, and support
• Process payments and send receipts/invoices
• Improve our services, operations, and customer experience
• Monitor and protect against fraud, misuse, or security risks

Marketing Communications

We may also use your information to send marketing or promotional communications about Hightail.

You can opt out of marketing messages anytime (see “Your Choices” below).

Marketing Use of Photos + Pet Names (Opt-Out)

Unless you opt out, we may use photos/videos of your yard, our work, and your pets for marketing purposes, and we may reference your pet’s name.

We do not intentionally share sensitive personal details like your full name, exact address, gate codes, or other private access details in marketing.

You can opt out at any time (see “Your Choices” below).

3) Sharing Information with Third Parties

We do not sell, rent, or lease customer lists.

We may share information with trusted third parties who help us operate our business, such as providers who assist with:

• Payment processing
• Customer support tools
• Email/SMS communications
• Scheduling/portal/CRM tools
• Analytics and advertising platforms

These partners are only permitted to use your information to provide services to Hightail and are expected to protect it.

We may also disclose information if required by law, legal process, or to protect our rights, property, and safety (or that of our customers or the public).

4) Tracking and Cookies

We may use cookies and similar technologies to improve site functionality and user experience, remember preferences, and understand site traffic.

Most web browsers allow you to accept or decline cookies. If you decline cookies, some site features may not work as intended.

5) Email and SMS Communications

Service Messages

We may contact you by email or text for service-related purposes, including:

• Scheduling updates
• “On the way” notifications
• Service confirmations
• Account and billing notices
• Support responses

Marketing Messages

If we send marketing or promotional texts, message and data rates may apply and message frequency may vary.

6) Your Choices

Opt Out of Marketing Emails

You can opt out of marketing emails by clicking the unsubscribe link in our emails.

Opt Out of Marketing Text Messages

You can opt out of marketing texts by replying “STOP.”

Opt Out of Marketing Use of Photos/Videos and Pet Names

You can opt out of marketing use of photos/videos and pet names at any time by contacting us at:

When you opt out, we’ll note your account going forward.

7) Security

We use reasonable safeguards to help protect your information. However, no transmission over the internet or wireless network can be guaranteed to be 100% secure.

8) Data Storage

We may store your information on servers provided by third-party hosting vendors or service providers we work with.

9) Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10) Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date. Your continued use of our website or services after changes are posted means you accept the updated policy.

11) Contact Us

Hightail Scoopers LLC

Email: hello@hightailscoopers.com

Phone: [PHONE]

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